Contact / Returns / Warranty

Use this page to reach out with any queries or requests and we will get back to you asap.

At Sensory Connect we always want you to be completely happy with your purchases.

If your order arrives, and something is missing without notification, or a product(s) is damaged, please contact immediately via sales@sensoryconnect.com.au - if damaged, please provide a photo, along with the order number

  • This must be done within 5 days of the order being received
  • In most cases a replacement item to be sent out asap
  • If the item is no longer available you will be offered the closest alternative product of similar value or a refund for the value of the product 


If a product is faulty

  • A number of  products are covered by a manufacturers warranty of up to 12 months and can be repaired or replaced
  • Please note there are no guarantees if the problem is a result of the item being misused, mistreated or damaged in a way not consistent with reasonable use
  • If we need to get your product back to our warehouse for repair/assessment, all postage costs to our warehouse and then back to you are covered by The Therapy Store
  • If a repair is not possible or practical you will be offered a replacement

 

Due to health and safety rules, the following cannot be returned or exchanged 

    • Lycra Bed Sheets 
    • Oral motor tools including all chewable necklaces and bracelets, tips and any other oral motor product where the packaging has been opened
    • Cutlery and drinking items where the packaging has been opened
    • Brushes of any kind including toothbrushes, mouthblocks
    • Vibes Earplugs
    • Clothing such as undershorts, singlets etc
    • Putty

All products must be used in accordance to their instructions and under adult supervision
Sensory Connect accepts no responsibility for any usage of any product that is not in line with the instructions including, but not limited to, abuse of product, or damage to product from misuse.